The Story of a Brake Job That Went Well… almost

I have a little changing of the brakes story from this weekend…

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           I am not a mechanic and I haven’t even played one on tv.  I do know that I am pretty logical and I like to tinker.  I have also changed brakes on some other cars but always with the help of someone else near that knew what they were doing.  Still, there were issues.  Like any great “at home” mechanic I went to Autozone and picked up brake pads, rotors, brake cleaner, brake fluid, pad spreader and maybe a few other things.  Waited a few days for the rotors to come in and during that time found a few websites through a google search telling me the steps to do a great brake change.   I found out that I would need a 13mm socket to take the caliper and pad housing off.  Awesome, I have that, so no other parts necessary.  Rotors come in and now I am set.  After jacking up the car and putting stands under the right parts of the car, I take the tire off and go to take the bolts off that hold the caliper on.  Great!  The tool I have works!  Then go to take the pad housing off.  Wait, what?  It needs a 16mm socket.  My socket set doesn’t have this and I promise I watched the guy on the youtube video and he said for certain, “13 mm socket will take off both sets of these bolts that hold on the caliper and the pad housing.”  I think to myself, after I go buy this socket, I am suing them for all they have for misinformation (kidding, well no, I said it to myself but I wouldn’t sue for that).  Well, now I need to take the first trip to Autozone to get a tool.  After getting the tool coming back and taking off the necessary parts, I find that the brake pads that were given to me by the experienced 18 year old Autozone employee were the wrong part.  Almost like an uninformed google search.  Anyway, went back received the right part and was back on the way to car stopping nirvana.  All in all, this process took about 4 hours.  The actual taking apart/labor of the event took 45 minutes.

             I did this because I had the time and I wanted to experience the experience but imagine if I was trying to run a business of transporting important documents across the city and I had to do this to one of my vehicles.  That would be a complete waste of money and resources. Now imagine I am a lawyer or doctor trying to fix peoples lives and a computer messes up or I have a piece of malware that is sending my data out into the internet…  kind of the same thing.  That google search may have given answers and it may be fun to tinker, but if our time and resources are worth anything, wouldn’t it be time to call on someone that you trust and trusts you to keep this all in check.

Technology in any industry today has to be a line item in your budget.  You will not know if you have computer issues like malware or viruses that can be destroying your hardware or sending personal client data out of your network until it is too late.  Find a great team of people that can be proactive in preventing your systems from being damaged.  It may feel like a place to cut corners because IT is transparent.  You can’t see the effects while it is working.  When things are at its best in IT you won’t even think about it and this is why it is underfunded in all the organizations we go into.

We all get into “I can do anything” mode which isn’t a bad thing… some of the time.  In 2014 – 2015 if you think that you can run a business without touching technology you might not be looking from the best angle as a business owner or manager.  Do everyone in the organization a favor and adjust your budget. Put a bigger priority on function and it will pay for itself.  You will see higher productivity, your equipment will last longer and when things do go wrong you will have a trusted advisor to help get through the pain.  Tinker with your kids new toys instead… that will get your blood pumping!

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Illinois Mission of Mercy 2014

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The SNX team were honored to be invited to the Illinois Mission of Mercy event this year. We provided computers, set up, and support for all the data processing for the event. PC’s were divided into two groups for the volunteers, data entry and exit interview.

 Upon entering the Peroria Civic Center, patients were shown to the data entry room which was separated from other areas to protect patient information and follow all HIPPA privacy regulations. Patients spoke with a volunteer who entered the patient info into an online database. We set up 4 PC’s in this area so patients could be moved through as quickly as possible.  From previous MOM events, organizers have learned wireless internet access is not entirely reliable for an event of this size. SNX staff worked with the Peoria Civic Center maintenance staff to set up an access point in the data entry room that was wired to the civic center internet. Once the access point was set up, CAT6 cable was run to all 4 computers in the Data room and the computers were set to the Mission of Mercy database to enter patient information.
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Exit Interview – Every patient treated at the Mission of Mercy event was interviewed upon completion of their treatment. We set up 15 computers in an area where patients exit the Mission. Each computer was manned by a volunteer who performed the interviews. Each station was set up to navigate to a survey page designed specifically for MOM2014.
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Also in the Exit interview area we set up 3-4 printer/copiers for volunteers to make copies of paperwork for the patients.
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Once we set up all the necessary machines we provided IT support during the actual event, Friday and Saturday. Almost 2000 people were seen in two days. During those two days SNX provided any computer support needed including access issues, PC software and hardware issues, and printer troubleshooting.
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At the end of the event Saturday evening, SNX assisted in taking down all the equipment in both patient areas, taking down the access points, and returning all cabling provided by the Civic Center.

We were so delighted to take part in this event and look forward to the next opportunity we have to work with this fantastic organization!

If you are interested in volunteering with the next Mission of Mercy event or know of other events we might be able to help with please comment below.

 

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SNX I.T. Provides Exceptional Customer Service to Customers

At SNX I.T., our mission is “To offer knowledgeable IT support, something every business – whether an established company or a new venture – deserves, and to expand our client base through excellent customer service, meeting all of your business’s IT needs and efficiently addressing any problems that may arise.”

Our clients agree with this statement and we take pride in their compliments. A handful of reviews from our valued customers can be found below.

Lori Hoyle at Michael D. Danner Family Dentistry especially enjoys our quick Help Desk response time to their IT needs, and writes the following:

… I would have to say what I like best about working with Southern NetworX is we never feel ‘alone’ – if we have a problem, I simply log onto the help desk and create a ticket.  Within an hour or so, I have gotten a response and someone is working to resolve our issue.

As far as saving us time or money…the doctor LOVES that we are no longer bothering him with any computer issues – it’s ‘not his problem’ anymore!  He is able to focus primarily on dentistry and doesn’t have to worry about any computer issues; he knows we have the team at Southern NetworX to take care of anything that comes up.

Absolutely, the doctor would – and has – recommended Southern NetworX to other businesses.

Southern NetworX is the ONLY IT provider we have used.  Before this, the doctor was doing all of our computer work…as I stated earlier, when the computers, and the network, was something the doctor had to monitor (and try to resolve problems) – it caused additional stress on him. Now that we have Southern NetworX, he doesn’t have to think about the computers at all – they have just become another working part of our office that he does not have to worry about.

When we have had issues, the team at Southern NetworX has worked on these issues remotely, after our working hours, so as to avoid any of our patients being inconvenienced in any way.

We appreciate how Southern NetworX makes us feel as if we are their ONLY customer and that our needs are ALWAYS their top priority!  When we have a problem, it becomes their problem and they try resolving the issue immediately.”

Jeff Esola with the Georgia Chamber of Commerce speaks on our ability to supplement a business’ IT department needs, while also maintaining a reliable and consistent level of support to their internal staff:

Southern NetworX was originally hired to bridge a gap from our IT Director departing until we developed a plan for our next steps – either hire a replacement or change our structure and use an outside IT firm. After the initial 3 month contract, we learned that Southern NetworX could help supplement our IT department and maintain a consistent level of support to our staff and also be instrumental in the development, management and continued maintenance of our network and IT infrastructure needs.

We now have the peace of mind knowing that our IT infrastructure investment and our critical business data are being properly cared for by experienced IT professionals.”

Mack Headrick, Managing Director at 7Stages Theatre, is exceptionally pleased with our friendly staff, prompt response times, and most of all our ability to save them money and work within their budget:

What we like best about working with Southern NetworX is the friendliness and promptness of working with their staff, having a direct line to the owner, the ability to work within our budget, and their genuine concern for our needs.

Southern NetworX has absolutely saved us money and time, making our business more efficient and affordable. The improvements to our software and hardware have been extremely beneficial to general productivity.

We would absolutely recommend Southern NetworX to other businesses, and do often.”

Join the other dozens of happy customers we have today! Simply submit a help desk ticket here or email us for your free business consultation. We look forward to being able to serve you and addressing all of your IT needs.

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SNX Fix I.T. – Opening Soon!

SNX I.T. is happy to announce that our sister company and retail computer store, SNX Fix I.T., almost has its shelves stocked and is slated to open by the end of the year. We hope you enjoy these images of the new store front and construction progress!

A prior blog about SNX Fix I.T. goes into more detail about what the store offers:

“The store will be a full-service computer repair shop, offering iPhone repair, computer repair (any type), virus scanning, memory boosting, and just about anything else that you can think of. There will also be new and refurbished computers and computer parts for sale as well…” Read the full article, here.

 

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How SNX I.T. Can Save Your Business Time & Money

FAQ: Everything You Need to Know About SNX I.T.

Q: What is SNX I.T.?

SNX I.T. is the premiere IT support company for businesses and organizations of all sizes. We manage all aspects of information technology, so you can focus on managing the business. By keeping the IT environment dependable, safe and functional, we increase the return on your business infrastructure and limit the time your network is down. IT service is pivotal for success and should be within everyone’s reach. That’s why we’re committed to providing exceptional service.

Q: How does SNX I.T. work?

As a SNX I.T. client, your business will receive computer, network and IT infrastructure care from a team of deeply experienced technology management professionals. SNX I.T. provides local and national service backed by a central support services organization that monitors and remotely supports your organization 24/7.

Q: How do you define a small to medium-sized business? How will I know if you can help me?

Exceptional customer service is paramount to our long-term success. Therefore, SNX I.T. focuses on businesses that have 5 to 250 computers per office or location. This allows us to ensure that every client receives prompt, courteous service. You’ll always know you can count on us to be there when you need us. If you have a network, we can help.

Q: What kind of network monitoring and backups do you offer?

Most organizations can’t afford to have a support engineer on site constantly managing their network. So supplemental monitoring is essential when something unexpected happens and your in-house IT staff is unavailable. At SNX I.T., we feel this service is so important that we’ve included it in each of our IT Support Plans.

Q: What if we already have an internal technical support staff?

No problem! Many companies have a designated IT support person or in-house IT staff to handle day-to-day technical issues and minor network problems. You can count on SNX I.T. for the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support.

IT services come down to efficiency, reliability and quality. Ask yourself: Does it make sense for my business to employ a full-time in-house IT person(s) or would it be more cost-effective to have an IT service partner provide these capabilities?

Are your technology needs great enough to warrant having full-time staff? Can your in-house staff stay knowledgeable on the wide range of technology used in your business today and needed tomorrow? Can your business attract and retain a high-level technical professional who can handle all of your computer and network support needs?

Most small-to-medium-sized businesses do not need a full-time, in-house IT professional. However, they do need a wide range of technology expertise that no single in-house person or small staff is able to accommodate. For those companies, using a reliable, skilled IT services partner like SNX I.T. is the right business choice. Contact us today to discuss your business technology support requirements.

Q: How much should I expect to pay for your services?

SNX I.T. rates are very competitive. We customize our services to meet your unique needs. Most of our clients choose the simplicity of an IT Support Plan with a monthly fixed fee option. Projects that enhance or augment the current environment are outside the scope of the IT Support Plans and are charged accordingly. Email us to set up a consultation and discuss pricing.

Most SNX I.T. clients begin with a comprehensive Network Assessment to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.

Q: What about a business that’s just starting out? Can you help us, too?

Exceptional customer service is vital to our long-term success. We provide the same professionalism to businesses of all sizes without sacrificing diligent, prompt service. We work on smaller, Special Projects, too, so you can experience what we provide without a heavy commitment. Contact us for a quote, and we can pair you with the service package that best meets your needs.

 Q: What if we already have an internal technical support staff?

Your designated IT support staff handles day-to-day technical issues and minor network problems while SNX I.T. covers the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support.

Even the most capable in-house support staff can be overwhelmed, or, for newer businesses, your IT staff may have other responsibilities in the office. In either case, they may not have the time to devote to more demanding issues while seeing to other duties. Situations like that call for a more experienced IT firm. For those companies, using a reliable, skilled IT services partner like SNX I.T. is the right business choice.

 

In sum, SNX I.T. will provide your business with an affordable and efficient solution to your IT needs. Contact us today to set up a free business consultation, or visit our website.

 

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