How SNX I.T. Can Save Your Business Time & Money

FAQ: Everything You Need to Know About SNX I.T.

Q: What is SNX I.T.?

SNX I.T. is the premiere IT support company for businesses and organizations of all sizes. We manage all aspects of information technology, so you can focus on managing the business. By keeping the IT environment dependable, safe and functional, we increase the return on your business infrastructure and limit the time your network is down. IT service is pivotal for success and should be within everyone’s reach. That’s why we’re committed to providing exceptional service.

Q: How does SNX I.T. work?

As a SNX I.T. client, your business will receive computer, network and IT infrastructure care from a team of deeply experienced technology management professionals. SNX I.T. provides local and national service backed by a central support services organization that monitors and remotely supports your organization 24/7.

Q: How do you define a small to medium-sized business? How will I know if you can help me?

Exceptional customer service is paramount to our long-term success. Therefore, SNX I.T. focuses on businesses that have 5 to 250 computers per office or location. This allows us to ensure that every client receives prompt, courteous service. You’ll always know you can count on us to be there when you need us. If you have a network, we can help.

Q: What kind of network monitoring and backups do you offer?

Most organizations can’t afford to have a support engineer on site constantly managing their network. So supplemental monitoring is essential when something unexpected happens and your in-house IT staff is unavailable. At SNX I.T., we feel this service is so important that we’ve included it in each of our IT Support Plans.

Q: What if we already have an internal technical support staff?

No problem! Many companies have a designated IT support person or in-house IT staff to handle day-to-day technical issues and minor network problems. You can count on SNX I.T. for the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support.

IT services come down to efficiency, reliability and quality. Ask yourself: Does it make sense for my business to employ a full-time in-house IT person(s) or would it be more cost-effective to have an IT service partner provide these capabilities?

Are your technology needs great enough to warrant having full-time staff? Can your in-house staff stay knowledgeable on the wide range of technology used in your business today and needed tomorrow? Can your business attract and retain a high-level technical professional who can handle all of your computer and network support needs?

Most small-to-medium-sized businesses do not need a full-time, in-house IT professional. However, they do need a wide range of technology expertise that no single in-house person or small staff is able to accommodate. For those companies, using a reliable, skilled IT services partner like SNX I.T. is the right business choice. Contact us today to discuss your business technology support requirements.

Q: How much should I expect to pay for your services?

SNX I.T. rates are very competitive. We customize our services to meet your unique needs. Most of our clients choose the simplicity of an IT Support Plan with a monthly fixed fee option. Projects that enhance or augment the current environment are outside the scope of the IT Support Plans and are charged accordingly. Email us to set up a consultation and discuss pricing.

Most SNX I.T. clients begin with a comprehensive Network Assessment to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.

Q: What about a business that’s just starting out? Can you help us, too?

Exceptional customer service is vital to our long-term success. We provide the same professionalism to businesses of all sizes without sacrificing diligent, prompt service. We work on smaller, Special Projects, too, so you can experience what we provide without a heavy commitment. Contact us for a quote, and we can pair you with the service package that best meets your needs.

 Q: What if we already have an internal technical support staff?

Your designated IT support staff handles day-to-day technical issues and minor network problems while SNX I.T. covers the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support.

Even the most capable in-house support staff can be overwhelmed, or, for newer businesses, your IT staff may have other responsibilities in the office. In either case, they may not have the time to devote to more demanding issues while seeing to other duties. Situations like that call for a more experienced IT firm. For those companies, using a reliable, skilled IT services partner like SNX I.T. is the right business choice.

 

In sum, SNX I.T. will provide your business with an affordable and efficient solution to your IT needs. Contact us today to set up a free business consultation, or visit our website.

 

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