4) What is your background, before SNX? How long have you been involved with Information Technology?
“Officially, I have been involved with IT for about 10 years. I say ‘officially’ because that’s about when my professional career in the IT industry started. I started messing around with computers sometime around the mid-nineties and then attended North GA College, pursuing a degree in Computer Science. In my Junior year I landed a Tier-1 tech support position working on run-of-the-mill PC and networking issues. I then moved into a similar position, but mostly geared toward VoIP services as the company moved to offer those services as the main product/service. That department grew into a full Network Operations Center (NOC) which I took charge of and was still running when we acquired the company that Jeremy was working for and he became part of my NOC staff. Over time, my IT background has developed more in the direction of network engineering and VoIP phone services, mostly centered around a Broadsoft soft-switch. During my tenure as a NOC manager, I also worked on developing more non-technical skills, such as business development, project planning, process development; skills generally more analytical in nature that would help me look at departments first, and then businesses as a whole, and try to figure out ways to make them better and more efficient.”
5) Where do you see the company going in the next 5 years?
“This is an interesting question, because I’m sure that if you asked it to Jeremy, you’d get something along the lines of ‘We’re all going to be sitting on the beach, sipping margaritas, with the company raking in $10,000,000 in profit per year’. And that, of course, is what I really like about him. I enjoy the juxtaposition of his grand ideas and visions and my feeble attempts at bringing them down to a tangible reality and it’s what makes our conversations, and our company, so great. It allows us to come up with all kinds of visions for the future and the direction of the company and then convert them to actual business plans and models that are reachable. Now, where do I see the company going in the next five years? Without throwing any numerical values out there, what I see is a stable, profitable company, that has grown organically, by offering our services with ‘quality over quantity’ in mind. I see us being a company that has built a brand, recognized for superior service above all. And, I see us, hopefully, diversifying that brand into other technology-oriented areas where we can apply the same expertise and quality service that we have become known for. Although, I suppose, sitting on a beach, sipping margaritas, while raking in millions is also nice. I’ll leave that to Jeremy, though.”