Illinois Mission of Mercy 2014


The SNX team were honored to be invited to the Illinois Mission of Mercy event this year. We provided computers, set up, and support for all the data processing for the event. PC’s were divided into two groups for the volunteers, data entry and exit interview.

 Upon entering the Peroria Civic Center, patients were shown to the data entry room which was separated from other areas to protect patient information and follow all HIPPA privacy regulations. Patients spoke with a volunteer who entered the patient info into an online database. We set up 4 PC’s in this area so patients could be moved through as quickly as possible.  From previous MOM events, organizers have learned wireless internet access is not entirely reliable for an event of this size. SNX staff worked with the Peoria Civic Center maintenance staff to set up an access point in the data entry room that was wired to the civic center internet. Once the access point was set up, CAT6 cable was run to all 4 computers in the Data room and the computers were set to the Mission of Mercy database to enter patient information.
Exit Interview – Every patient treated at the Mission of Mercy event was interviewed upon completion of their treatment. We set up 15 computers in an area where patients exit the Mission. Each computer was manned by a volunteer who performed the interviews. Each station was set up to navigate to a survey page designed specifically for MOM2014.
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Also in the Exit interview area we set up 3-4 printer/copiers for volunteers to make copies of paperwork for the patients.
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Once we set up all the necessary machines we provided IT support during the actual event, Friday and Saturday. Almost 2000 people were seen in two days. During those two days SNX provided any computer support needed including access issues, PC software and hardware issues, and printer troubleshooting.
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At the end of the event Saturday evening, SNX assisted in taking down all the equipment in both patient areas, taking down the access points, and returning all cabling provided by the Civic Center.

We were so delighted to take part in this event and look forward to the next opportunity we have to work with this fantastic organization!

If you are interested in volunteering with the next Mission of Mercy event or know of other events we might be able to help with please comment below.


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iPhone Users: How to Transfer Needed Voicemails to Your PC

The SNX Professor is happy to share this handy how-to guide for all you iPhone users out there! TGIF!

This is something that I often wondered how to do, but never really got serious about until I realized I needed to retain some voice mails for legal reasons. But how do you get them off your phone before your carrier deletes them? The past year, I’ve had to really stay on top of deleting recent voice mails just so that these old ones would stay on my phone. What a pain!

But after performing the steps below, I am happy to say I no longer have to worry about it! Many thanks to Sharon Vaknin at CNET for the helpful guide. We elaborate on it some below.

(It should also be noted that iPhone voice mails can actually be backed up with iTunes, but the files are stored in awkward, unusable formats that require some techy command line skills to decipher…not for me!)

1) Install the free program “Audacity

Audacity is a free audio recording and editing program that works on both a PC and Mac. Because it’s free, you’ll notice lots of spammy search bar and 3rd party app suggestions as you install, so be careful and make sure you un-check all the necessary boxes so you don’t end up with a bunch of unwanted tool bars in your browser.

If you have an auxiliary cable you want to use (mini to mini), after installing Audacity you’ll want to open it and go to Edit>Preferences>Recording and check the box next to “Software Play through.” If you don’t have a cable, just skip this step and record directly from your speakerphone to your computers external mic. Be sure you turn off anything running in the background (dryer, A/C, dish washer…) in order to get the clearest recording possible.

2) Open Audacity and follow the steps below:

How to save iPhone VMs Step 1 Record


(Make sure you have your voice mail open on your phone. After hitting record in Audacity, play the voicemail you want to record on speakerphone. Hold the phone as close to your computer mic as possible.)

How to save iPhone VMs Step 2 Stop when finished

How to save iPhone VMs Step 3 Export

How to save iPhone VMs Step 4 Name and Save


And that’s it! Easy as 1, 2, 3. You can now share the files anyway you want, or just keep ’em on your hard drive for safekeeping.

Please comment with any feedback or suggestions. Thanks!

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How to Make Your PC Run Faster in Just Under an Hour! (Windows-based)

Happy computer, Happy YOU!For those of us that use our computers on a daily basis and don’t know how to exist without them, a slow, clogged up computer can be our worst enemy. While it’s best to hire an IT expert to address your networking solution needs and other major problem areas, it’s also possible to do a few easy tasks of your own to keep your lifeline-to-the-world in good health so that it runs as quickly and efficiently as possible, thus making the end-user happy as well!

Here are a few great tips and tricks that should be repeated when necessary and then scheduled (in case you forget, your PC won’t) in order to keep your dream machine running like a champ. Consider these doctor appointments for your PC; it’s just another way of taking care of yourself!

1. Remove spyware and malicious content! Help protect your computer from viruses. From the websites you visit to user names and passwords, spyware collects your personal information without asking for your permission and puts all of your confidential information at risk. In order to help protect your computer from malware (malicious software), viruses, spyware and adware, you should run the FREE Microsoft Windows Malicious Software Removal Tool, which helps remove any detected infection or malware. This took about 4 minutes to run on my machine (quick scan). Also helpful: Microsoft will release an updated version of this tool on the second Tuesday of each month.

To download the 64x version of the Removal Tool, click here.

2. Free up disk space (Disk cleanup). The quickest way to get rid of all those unused hidden files that are taking up valuable space on your hard drive is to run the Disk Cleanup tool. It removes temporary internet files, deletes downloaded program files, empties the recycle bin, and more. For detailed instructions on how to use this tool, click here. Run time on my machine: about 25 minutes.

3. Defrag your computer. Disk fragmentation slows up how quickly your computer can access data and impacts the overall performance of your system. Running the defrag tool allows your computer to shorten its response time and spend less effort searching the hard disk when files are opened. Quicker computer, happier user! Run time on my machine: about 15 minutes (I run this daily; the more you do it, the quicker it works). Click here to get detailed instructions Windows 7, Vista, and XP.

This tool should be run on a weekly basis (click here to learn how to schedule this task) but should also be used when:

  • You add a large number of files.
  • Your free disk space totals 15 percent or less.
  • You install new programs or a new version of the Windows operating system.

4. Detect and repair disk errors. After following the above steps, it is also useful to check the integrity of the files stored on your hard drive by running the Error Checking Utility. This tool cans your computer for bad sectors and determines whether certain files or folders are misplaced. Run time on my machine: over 60 minutes.

Note: this can be running in the background while you’re working on your computer without drastically effecting computer efficiency. If you use your computer daily, this should be run once a week to prevent data loss.

Instructions for Windows 7 Users:

  • Start Button> My Computer
  • Right click on Hard Disk you wish to repair> Properties> “Tools” tab> under “Error Checking” click “Check now”> UNCLICK “Automatically fix file system errors”> CLICK “Scan for and attempt recovery of bad sectors”> then START
  • All other windows users, click here.

In sum, using the above tools it took me just under an hour to optimize and clean-up my lifeline to the world, my PC (not including the repair disk error tool, which runs in the background). This is something that everyone who values their machine and information should do on a weekly basis. If you have any questions or feedback, please feel free to post a comment or email us.

For all you MAC users, look forward to a similar post for Apple-users in the near future!

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